The labor market has never been tighter. Companies compete ferociously for the best talent, which makes a positive employee experience critical to retaining high-quality workers.
The company’s employee time clock solution is a part of that experience. Workers interact with it at least twice a day, and often more frequently than that. The question is whether it’s having a positive or negative impact on the company culture. What is your time and attendance system bringing to the table that helps your customers build a culture of empowered, engaged employees?
ATS built the stride80 to help our Independent Software Vendor partners contribute to employee engagement by expanding the reach and impact of their solutions right to the time clock.
More than an employee time clock, the stride80 is an Android-based terminal that’s suitable for both time tracking and employee self-service
Because the stride is an Android-based device, it can run any Android application your engineers want to develop. You can use the stride80 to give employees greater control over their access to their information. An Android app can let them view their:
- Upcoming work schedule
- Accrued vacation and sick days
- Hours worked for the week or pay period
These are just three examples. You can make any functionality available on the stride80 by building it in an Android application.
You can also build applications that offer new functionality that makes employees' lives easier, such as submitting time-off requests or updating their personal information. With the stride80, your product dev team can approach the time clock as more than a time collection device, but as a platform to introduce high-value customer service functionality.
Sharing responsibility with workers shifts expectations in beneficial ways
Using the terminal as an employee self-service device has the immediate benefit of saving the manager and HR personnel time. Everyone saves time and aggravation when employees can answer typical scheduling and HR questions for themselves by looking up the information at the terminal.
An employee self-service device also helps shift workplace expectations about behaviors of responsibility and ownership in more intangible ways, but which contribute to building a culture of engaged employees. Workers appreciate when employers take clear steps showing its respect for workers by trusting them to take more responsibility.
The employer also builds trust with its workforce by considering how the company technology affects the employees’ lives. A survey of over 12,000 people, conducted by PwC, found a significant gap between the C-suite’s and workers’ assessments of the company’s technology. When asked whether “My company pays attention to people's needs when introducing new technologies," 90% of the C-suite respondents said it did. In contrast, only 53% of staff agreed.
As the PwC report analysis states, “The experience gap matters. … their overall experience at work can suffer. A subpar employee experience can have a ripple effect across the organization, shaping everything from how engaged people are to their enthusiasm for delivering a superior customer experience.”
Take advantage of the stride80 to broaden your solution’s appeal
Savvy HR and first line managers work hard to create a positive employee experience and a workplace culture that builds strong relationships with engaged, productive employees. Having the power for your solution to deliver value-added applications to an employee-facing terminal broadens its appeal to stakeholders.
It also creates fans of employees. Instead of time clocks being a tool they have to use, the stride80 is a customer service tool for them – where the employee is the customer.
Assisting your customers to improve their employee experience can have quantifiable results for both your customers and your company. That's a potent differentiator. The stride80 gives your company complete control over what service applications you build and deploy on the device.
You can customize and prioritize the functionality you add based on what your customers want. They'll get used to having the scope of terminal features available with your solution. They aren’t going to be eager to lose those applications by switching to a different solution.
The stride80 is a practical, fast way for ISVs to start providing customers with employee self-service applications at the terminal. Talk to one of the ATS consultants today to brainstorm some of the ways your solution can leverage the stride.